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Jason Crider

Senior System Engineer · Service Assurance · Infrastructure

Emailj.crider@live.com
LinkedInlinkedin.com/in/jasoncridermsguy
Summary

Technologically adept, systematically advanced, and results-oriented IT professional with a strong track record in managing and maintaining enterprise systems, supporting network segments, troubleshooting problems, and maintaining network and system security. Experienced in planning, developing, installing, and supporting operating systems, server hardware, software, and databases, with a focus on reliability, efficiency, and productivity.

Experience
VC3 · Senior System Engineer Jan 2024 - Present
  • Deliver end-user support through phone, email, and webchat while triaging incidents and service requests using ITIL-based workflows.
  • Resolve escalated workstation, application, and account issues across Windows and macOS, including profile setup, onboarding/offboarding, and IMAC requests.
  • Administer core Microsoft services including Active Directory, Exchange, and Microsoft 365; manage password/account unlocks, mail flow updates, and email recovery.
  • Support endpoint and security operations including remote management reporting, malware remediation, phishing/spam investigations, and compromised account recovery.
  • Troubleshoot networking and access issues including VPN/remote access, DNS, drive mapping, offline sync, printer/scanner workflows, and NTFS/share permissions.
  • Provide best-effort support for mobile devices, phone systems, and remote user environments while escalating out-of-scope incidents to appropriate teams.
  • Maintain service quality through real-time ticket/timesheet management, change/process documentation, end-user how-to guides, follow-up communications, and mentorship of Service Technician I staff.
Q-Free ASA · Service Assurance Manager Feb 2023 - Jan 2024
  • Owned application availability, troubleshooting, and user support.
  • Managed change control participation, documentation, and SLA-based triage.
  • Configured devices, tested connectivity, and managed business rules.
Amazon · IT Support Engineer / IT Support Associate II Jul 2021 - Feb 2023
  • Supported multi-building operations with network and hardware troubleshooting.
  • Maintained printers, thin clients, PCs, scanners, and handheld terminals.
  • Assisted training, inventory, and service management in fast-paced operations.
Premier Networx · System Administrator Jul 2020 - Oct 2020
  • Administered and maintained Windows-based server and workstation environments, including software deployment, patching, and routine system upgrades.
  • Managed core infrastructure operations such as account provisioning, backup and recovery checks, network service health, and security controls.
  • Diagnosed and resolved system and network incidents, documented procedures, and coordinated with internal teams and vendors to improve service reliability.
S&K Technologies, Inc. · System Administrator Jun 2019 - Jul 2020
  • Supported SAN, VMware cluster servers, backup systems, and recovery procedures.
  • Implemented SCCM, managed VMware ESX, and administered Exchange environments.
  • Designed and analyzed LAN systems, resolving interoperability issues.
Coastal Carolina Community College · Systems Administrator / Asst. Network Manager Oct 2011 - Jun 2019
  • Administered Active Directory, Exchange, and vSphere environments while supporting campus-wide Microsoft platform operations and migrations.
  • Implemented single sign-on and VDI initiatives, and managed network monitoring, tuning, and performance optimization.
  • Maintained high availability for networked services supporting 1,500+ workstations and developed campus-wide backup and recovery solutions.
Projects

Campus Single Sign-On

Implemented unified authentication across AD, Blackboard, Campus Cruiser, and Colleague.

Virtual Desktop Infrastructure

Designed and deployed VMware Horizon View VDI for campus support teams.

Backup Modernization

Built campus-wide backup solutions for data and mailboxes with improved recovery.

Azure & AWS Migration and Management

Planned and executed workload migrations to Azure and AWS, then managed ongoing cloud operations, access controls, and platform reliability.

Security Audit Readiness (SOC 2 Type II)

Conducted and assisted customer security audit efforts, remediation tracking, and evidence preparation that supported successful SOC 2 Type II verification.

Skills & Proficiencies
Azure Cloud Office 365 VMware vSphere IBM DS3500 Windows Server 2008/2012 Windows 10/7 Linux Powershell Active Directory Exchange 2010 SCCM 2012 ADFS 3.0 MSSQL DHCP DNS TCP/IP SSH Azure VNet/VPN
Education
Western Governors University B.S. IT - Network Administration · 2014 - 2016
Coastal Carolina Community College AS, Computer Information Technology · 2008 - 2011
Certifications
VMware Certified Associates Certified Ethical Hacker (CEH) MCTS: Microsoft Exchange Server 2010